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The quality management program is meant to motivate all the employees towards achieving ever-higher results and customer satisfaction that could be gauged through personal development, enhanced management abilities and exceeding customer expectations.

 
In GTL, managing quality to achieve excellence means managing organization, business or unit so that every job, every process is carried out right first time, every time. We have adopted holistic approach that affects and involves everyone – employees, customers, suppliers, shareholders and society.
 
GTL EXCELLENCE MODEL IMPLEMENTATION APPROACH  
 
GTL AMERICAS EXCELLENCE MODEL
All our future initiatives are geared a planned purposeful approach that causes a gradual change to take place, so that “Business as Usual” becomes “The Implementation of Quality and Excellence” in a near seamless transition. This is an important first stage for our business leaders to be role models of a culture of quality and excellence, so that these ideas permeate with support from the top management.
 
The excellence model is based on three pillars of framework:
Center of Excellence for business processes
Center of Compliance for core processes
Excellence awards for management processes
 
IMPLEMENTATION APPROACH
GTL takes the initiative to maintain quality. The never-ending improvement cycle ensures that we learn from the results, standardize what is done well in our documented system and improve operations and outputs. This has been done in a planned, systematic and conscientious way to create a climate and culture of quality and excellence for the last several years. .
   
The never-ending improvement cycle ensures that we learn from the results, standardize what it does well in our documented system and improve operations and outputs. This has been done in a planned, systematic and conscientious way to create a climate and culture of quality and excellence for the last several years.
   

We believe in the following basic principles, which will never change:

Focus on Customer
Understand the Process
Knowledge transfer and employee enrichment programs
Training programs for the employees to help them master the required skills
All employees committed to quality and excellence
   

GTL aims at the following:

Selection of revenue generating processes
Reduction in variability in back-end processes
Standardization of sub-processes
   

People’s Initiatives

In GTL, employees are a fundamental building of all quality initiatives. The complexity of most of the processes in our organization places them beyond the control of the individual, and the only efficient way to tackle process improvement or re-design is through the use of teamwork. We address people’s issues and empower them meaningfully.

   

GTL has consolidated its leadership position in the Network service provider’ market through clearly defined goals and by enforcing a strict quality management plan to reach its objectives. In this enforcement policy, GTL is playing a critical role as one of the largest supplier of network services that in practice have paved way to what has come to be known as “invisible management”, that involves all organizational layers in the search of excellence.